Shipping policy
Welcome to EX.TR.AA by Nia Imani! We’re thrilled to have you shop with us. Below is our official Shipping Policy to help you understand how and when your order will arrive.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order is processed and shipped, you’ll receive a confirmation email with tracking details.
Please note: During high-volume times (sales, holidays, new drops), processing may take slightly longer.
Shipping Information
We currently ship within the United States only. All orders are shipped using trusted carriers including USPS, UPS, and FedEx. Shipping options and rates will be calculated at checkout based on your location and selected delivery method.
Estimated Delivery Times:
| Shipping Method | Carrier(s) | Estimated Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | USPS / UPS / FedEx | 3–7 business days | Calculated at checkout |
| Expedited Shipping | UPS / FedEx | 1–3 business days | Calculated at checkout |
Note: Delivery times are estimates and may vary depending on location, weather, or carrier delays.
Free Shipping
We offer free standard shipping on all U.S. orders over $100.
Tracking Your Order
Once your order ships, you will receive an email with tracking information. You can use the provided tracking number to monitor the delivery status on the carrier’s website.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses. If you notice a mistake, contact us immediately at ex.tr.aallc@gmail.com—we’ll do our best to help before the order ships.
Delayed or Missing Orders
If your package appears delayed or missing, please:
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Check the tracking link for updates.
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Contact the shipping carrier for delivery status.
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Reach out to us at ex.tr.aallc@gmail.com with your order number and details if the issue isn’t resolved.
Contact Us
For any shipping-related questions or concerns, contact us at:
📧 ex.tr.aallc@gmail.com
🌐 extraallc.com
